What is Fulfillment Outsourcing

Definition: The process of receiving, packaging and shipping orders for goods

Any company that sells products directly to consumers via phone sales, their website or even through mail order must provide fulfillment to process these orders. Some companies choose to perform these services in-house with a staff of employees that receive the orders, process them and mail them to their customers while other companies outsource this function to a third party full service fulfillment house.

Full-service fulfillment companies offer up an end-to-end solution: They take your products from warehouse shelves, pack them, hand them to shippers and then send an automated e-mail response to your customers to let them know their packages are in transit. They can also handle your credit-card processing, supply current inventory levels to your website, reorder products, offer call-center services, send notices of shipping and handle returns.
If you're using your hosting company for shopping cart and credit-card functions or doing this in-house, you can just use some of options – such as pick and pack, returns processing and customer service support. If you are shipping a small number of orders, you may want to fill your orders yourself.

By integrating customer orders with materials management, product manufacturing, distribution and post-sales support you can significantly reduce capital and inventory management overhead. It’s a cost-effective solution that results in greater efficiency and accuracy; lower shipping costs and shorter lead times.

With this level of expertise and flexibility, backed by advanced technology, you have all the support you need from one high quality fulfilment operation.

• Retail, distributor, branch and consumer fulfilment
• Back and advance orders
• Volume despatches
• Returns management
• Web-based courier tracking
• Digital PODs
• Online activity reports

Double Vision are here to help with whatever your requirements may be, and offer exactly what your business needs, from help with authoring your disc through to duplication/replication, printing, packing, collations, order processing and delivery.